Many people are confused by 0845 numbers so we decided to write an article to clear things up for our customers.
Premium rate numbers such as 0871 are often charged at a higher rate than normal for the caller. 0845 numbers were put in the place of 0345 and 0645 prefixes, and usually cost the same as local call rates. However, in some cases, such as when calling from a mobile phone, they can cost more.
Typically, 0845 numbers are used for business service departments and public sector organisations. One example of this would be a retail store. A caller will phone the 0845 number and then be directed to their nearest store determined by the origin of the call. This is known as a geographic call plan.
0845 numbers are usually issued privately from telecoms resellers with the option to have extra features to increase customer satisfaction or for various other reasons. For businesses, such premium rate services are beneficial. In terms of communication, a company can advertise just one number rather than having multiple to allocate to different departments or regions for example.
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