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Internet Marketing company in Lincoln with Investors in People status

Thursday, 23 June 2011

Free Audio Conference Call Service from DBS Telecoms saves you time, money and helps the environment

DBS Telecoms now offers a free audio conference call service which allows you to hold meetings over the phone, dramatically reducing your company’s carbon footprint and allowing you to spend more time working rather than travelling to meetings.

DBS Telecoms in Lincolnshire is well known for a variety of different services. They are providers of freephone 0800 numbers, 0845 numbers, and local numbers for 500 different UK towns and cities. They offer fax-to-email and a variety of other extra features on their local and non-geographic numbers, and they offer a call answering service.

Now, they are offering a free audio conference call service. This service is free, with no booking and no billing involved. This new service from DBS Telecoms allows you to hold meetings over the phone for up to 50 people at a time, and all you pay is the cost of the telephone call to the phone conference number. Calls are typically 4.3p + VAT per minute from a landline based on BT’s call tariff rate. Calls made from mobile phones and other operators may vary, but it is still considerably cheaper than travelling to and from a meeting. So, there are no set up costs, no monthly or annual service charges, and DBS do not ask for any payment details, so you will not be prompted to provide debit or credit card details or your bank details. No bills are sent out. All you are asked for when you request a PIN number is your name, your company name, your phone number and your email address, and the free PIN will then be sent to your email address. It is as simple as that.

David Clarke, Director of DBS Telecoms, said: “We are delighted to offer this service for free because of the benefit it will have on the environment, as well as on companies’ time and their budgets. It’s a fantastic green alternative to driving around the country going to numerous meetings. The carbon footprint is absolutely minimal. With fuel the price it is, it makes travelling from one side of the country all the time very expensive and as we all know it isn’t great for the environment. I think all businesses, especially in tough economic times, can appreciate that driving miles for meetings isn’t the best option any more, and that being able to have a group meeting over the phone for free is a much more environmentally friendly and cost effective solution. It also saves time. If you have to travel a long distance to see a client for a meeting, the time to get there, the time for the meeting, and the time to get back often add up to a full day’s work. Even if the phone meeting lasts two hours, you still have the remaining six hours or so of the working day, plus think of all the fuel and stress you have saved”.

The free audio conference call service is available any time someone wants to use it. You don’t have to book a slot in order to use it, as it is available 24 hours a day, 7 days a week, 365 days a year. It is, however, only available to UK customers. There is no minimum or maximum use clause – you can use it just to make one phone call, or use it all the time. The only maximum number involved is the amount of callers you can have in the meeting, which is 50.

To use the service, all you have to do is order your PIN number for free from the DBS website. You let people you want at the meeting know the date and time of the meeting, and then give them the phone number 0843 290 6868 to ring. Once they have dialled this number, they will be prompted to enter the PIN number, which you can provide to them when giving them the date and time of the teleconference. The PIN number is uniquely yours and means that the conference call is secure. Hopefully you will all dial the number to be at the meeting at roughly the same time, and as someone new joins the teleconference the people who have already joined the meeting will hear a beep. When you’re ready to end the phone call, you just hang up as usual. It is possible to get a recording of the meeting as well if you want one – just call 0800 046 1688 for more details.

Thursday, 9 June 2011

Introducing the DBS Call Answering Service

Leading UK telecoms company DBS is now offering a call answering service, answering calls on behalf of individuals and businesses either full time, or when they have too many calls to answer themselves.

DBS in Lincolnshire is well known nationally for providing freephone 0800 numbers, lo-call 0845 numbers, 0844 numbers and virtual local numbers. It is also known for being one of the leading internet marketing companies in the UK, and for its high quality web design services. Having been established since 1986, it has built up an extremely good reputation, being a member of the Lincolnshire Chamber of Commerce and having “Investor in People” status.

It is now branching into a new area of telecoms by introducing a Call Answering Service – or virtual reception. DBS Director David Clarke says that this service is already proving to be very popular. “Our call answering service is growing rapidly” says Mr Clarke. “In fact we’ve been surprised at just how popular it is and how useful many companies have found it to be”.

The basic idea behind the telecoms service is that if individuals or companies need their calls answering, then DBS’s own experienced and friendly telephone receptionists will answer those calls from their Lincolnshire based offices in the name of the business they are answering the call for. DBS set up a “call whisper” which tells the receptionists which company the call they are receiving is for, so they can answer the phone cheerfully and appropriately with the name of the business. The calls are answered quickly and professionally between 9am and 5.30pm, Monday to Friday.

The service is flexible to fit the needs of the customer. So, if a customer wants DBS to answer their calls full time, because for example they are generally out on the road or working in a building which doesn’t have a phone, then DBS will do that. They will also act as an overflow service if that is required, taking calls when nobody from the company is available to take the call, for example if they are on lunch, or if everybody else is already on a call. Thus, DBS’s service will adapt to what is needed.

The phone receptionists will usually say that the person the caller needs to speak to is unavailable at the moment (or whatever is preferred) and then take an accurate, detailed message and send it to the person they are taking the call for immediately as an email and text message. Even though they will not know the ins and outs of the business they are taking the call for, then at least the person calling will have got to speak to a human being on the other end of the phone, and will know that their query, question or complaint is being listened to and is being dealt with. Callers prefer this than to leaving a voicemail message, or to making a phone call only for the phone to ring continuously with nobody answering. The call answering service means that no calls are missed, and therefore that no potential customers are left to phone a rival company and give them trade instead.

DBS offer two different call plans. Call plan 1 is £20 + VAT per month for the service with no set up fee. This package charges 65p per minute for calls received by DBS. Call plan 2 is £50 + VAT per month, again with no set up fee, but with a lower charge per call received of 35p per minute. Call Plan 2 is for businesses that expect a larger amount of calls to be answered.  It also includes a free out of hour’s voicemail service. As with all their non-geographic and virtual local numbers, DBS do not trap their customers into any long term contracts, and just ask for 30 days written notice to cancel the service. The service is open to individuals and businesses of all shapes and sizes across the UK.

Tuesday, 7 June 2011

Professionalise your business with IVR

David Clarke, Director of leading telecoms company DBS, reveals how an 0845 number coupled with IVR can give your business the professional edge.

“Many people choose to have 0845 numbers to make their business look more professional” says David Clarke, Director of DBS Telecoms in Lincolnshire, one of the leading suppliers of non-geographic 0800, 0845 and 0844 numbers in the UK. “They’re far easier and cheaper to get than most people realise. If you order an 0845 number with us, if it’s between 9am and 4pm on a normal working day then we will have the number connected, tested, up and running for you within one working hour. It only costs a one off set up fee of £5 + VAT (£9.99 if the number is being pointed to a mobile phone number), and then a monthly rental of £5 + VAT. If the 0845 number is pointed to a landline then it is free for you to receive calls, although if it is pointed to a mobile then you are charged 8p + VAT per minute to receive the call, which increases to 27p per minute if you are on the 3 Mobile network.”

So what benefit does an 0845 number give your company? “Because an 0845 number is a non-geographic number, it doesn’t tie you to one specific town, area or region” says David Clarke. “For example, if you saw a kitchen fitting company and it advertised its contact number with a geographic area code (for example, Lincoln 01522), you would naturally think that that company was Lincoln based and only operated in the Lincoln area. You probably wouldn’t bother to read on beyond that point. However, if you saw a kitchen fitting company and the contact number started 0845 you would probably think that it was a national company, as that number is non-geographic and so can apply anywhere in the country. At the least, you wouldn’t think that it only operated in one specific area, and would read on to find out what areas it did operate in.”

“As well as giving your company a national feel, 0845 numbers are generally used by large companies, so even if you’re only a one man band, having an 0845 number will make your company look larger and more professional that it potentially actually is”. David Clarke goes on to say that there are other features that you can add to your 0845 number to professionalise it further if you so wish to. “DBS offers 10 different extra features which you can add to your lo-call 0845 number if you so wish, as well as our fax-to-email service, but the key one which really gives a professional feel to a company when you phone them is IVR”.

IVR stands for Interactive Voice Response. It is the system that, when you phone a company, it thanks you for your call and gives you a welcome message, and then asks you to press 1 for this department, press 2 for that department etc. Also known as auto attendant, it is more commonly known as the “Press 1 for Sales” function. The different numbers can then be routed through to different numbers, so if sales is on one phone number, 1 can be routed to that, and if accounts is on a different number 2 can be routed to that. However, if you’re just using it to look bigger than you actually are then all the options can be routed to the same place!

DBS charges a one off set up fee of £25 + VAT for this feature, and then £10 + VAT monthly rent. They offer discounts on multiple numbers.

DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.