Thursday, 9 June 2011
Leading UK telecoms company DBS is now offering a call answering service, answering calls on behalf of individuals and businesses either full time, or when they have too many calls to answer themselves.
DBS in Lincolnshire is well known nationally for providing freephone 0800 numbers, lo-call 0845 numbers, 0844 numbers and virtual local numbers. It is also known for being one of the leading internet marketing companies in the UK, and for its high quality web design services. Having been established since 1986, it has built up an extremely good reputation, being a member of the Lincolnshire Chamber of Commerce and having “Investor in People” status.
It is now branching into a new area of telecoms by introducing a Call Answering Service – or virtual reception. DBS Director David Clarke says that this service is already proving to be very popular. “Our call answering service is growing rapidly” says Mr Clarke. “In fact we’ve been surprised at just how popular it is and how useful many companies have found it to be”.
The basic idea behind the telecoms service is that if individuals or companies need their calls answering, then DBS’s own experienced and friendly telephone receptionists will answer those calls from their Lincolnshire based offices in the name of the business they are answering the call for. DBS set up a “call whisper” which tells the receptionists which company the call they are receiving is for, so they can answer the phone cheerfully and appropriately with the name of the business. The calls are answered quickly and professionally between 9am and 5.30pm, Monday to Friday.
The service is flexible to fit the needs of the customer. So, if a customer wants DBS to answer their calls full time, because for example they are generally out on the road or working in a building which doesn’t have a phone, then DBS will do that. They will also act as an overflow service if that is required, taking calls when nobody from the company is available to take the call, for example if they are on lunch, or if everybody else is already on a call. Thus, DBS’s service will adapt to what is needed.
The phone receptionists will usually say that the person the caller needs to speak to is unavailable at the moment (or whatever is preferred) and then take an accurate, detailed message and send it to the person they are taking the call for immediately as an email and text message. Even though they will not know the ins and outs of the business they are taking the call for, then at least the person calling will have got to speak to a human being on the other end of the phone, and will know that their query, question or complaint is being listened to and is being dealt with. Callers prefer this than to leaving a voicemail message, or to making a phone call only for the phone to ring continuously with nobody answering. The call answering service means that no calls are missed, and therefore that no potential customers are left to phone a rival company and give them trade instead.
DBS offer two different call plans. Call plan 1 is £20 + VAT per month for the service with no set up fee. This package charges 65p per minute for calls received by DBS. Call plan 2 is £50 + VAT per month, again with no set up fee, but with a lower charge per call received of 35p per minute. Call Plan 2 is for businesses that expect a larger amount of calls to be answered. It also includes a free out of hour’s voicemail service. As with all their non-geographic and virtual local numbers, DBS do not trap their customers into any long term contracts, and just ask for 30 days written notice to cancel the service. The service is open to individuals and businesses of all shapes and sizes across the UK.