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Tuesday, 11 October 2011

Extra Features for London Numbers

DBS Telecoms offers a wide range of virtual London phone numbers covering the three different sub-categories of 020 numbers – 0203 numbers, 0207 numbers and 0208 numbers. These numbers are available to be pointed at either existing landline or mobile telephones, and there are also a wide range of extra features offered by DBS which can accompany them.
“Press 1 For Sales” service
When a customer or client dials your virtual 020 London number, they will have a welcome message inviting them to press 1 for sales, press 2 for accounts, etc. to make you appear as a professional, large, well structured company.  The message and options can say what you want it to say, and can all point to the same number, or to a string of different numbers. 

Call Whisper
There is currently a free 30 day trial at DBS on this feature. Because a virtual London phone number is pointed to either an existing landline number or an existing mobile number, when the phone rings you do not know if the incoming call is ringing your existing landline or mobile phone number or if they are calling your virtual 020 number. The “Call Whisper” is a feature which plays a short recorded message when you answer the phone if someone is calling on your London 020 number. So, if it is a call to your normal number, you don’t hear a message, but if someone calls on your 0203, 0207 and 0208 number then you will hear a message saying “London number” “virtual number” “local number” “business number” or whatever you want it to say. This ensures you answer your London number professionally, knowing what sort of call it is coming in. The caller does not hear the message. 

If someone phones your virtual London phone number then you want to have a voicemail message so that your customers or potential customers can leave you a message. If they’re just faced with a phone that rings continuously, they probably won’t bother phoning back. DBS’s voicemail not only takes a message like a normal voicemail, but emails the message as a recording straight to your email inbox increasing the chance of you replying right away, and also notifies you of the numbers of anyone who didn’t leave a message, thus increasing your chance of not missing any customers.

Fax to Email Service
If you purchase a virtual London phone number then you might want to consider getting a London fax to email number as well. Not only will it mean that your London fax number matches your London phone number, but it also ensures you receive your faxes in a more environmentally, cost effective way. Fax to email converts your faxes to PDF and sends them straight to your email inbox, saving you on paper, ink, toner and electricity.

Call Recording
DBS offers two different call recording options for its virtual 020 numbers, for inbound and outbound calls. The feature allows you to record your phone calls, and then emails you the recording straight afterwards so that you can keep it for your records or use it for training purposes. 

Greeting Message
This is a personalised recorded message that can be played when someone phones your London phone number, such as “Thank you (company name), your call is important to us and will be answered shortly” or whatever you would like it to say.

Call Queuing
If you have more calls at once than you can answer to your London phone number, this feature places them in a queue, tells them they are in a queue, plays them music, plays messages of your choice, and holds up to 50 people at once. 

Online Call Statistics
If you want to keep track of your London 0203, 0207 or 0208 number then this feature is ideal. You can check out the numbers that have called you, the time they called, the duration of calls, how quickly calls were answered, calls missed and more. 

Divert on Busy or No Answer
DOBNA diverts your calls to a list of other numbers, so for if example if you’re not in the office, it diverts your call to your mobile. All you need to do is supply DBS with the numbers. 

Time of Day Routing
If you want your virtual London number pointed or routed to different numbers at different times of the day then this feature makes that possible. So, for example, you can have your virtual 020 number pointed at your office phone number between 8.30 and 5.30, and at your mobile phone the rest of the time.

DBS Director David Clarke said: “The virtual London phone numbers are great on their own because they help hard pressed small businesses who want to do business in London, but cannot afford London premises. It means they can be based just outside London where offices are cheaper, but still have a London number to appeal to London clients. These features make things even easier for them. We constantly review what businesses want and need in order to do well and aim to provide them, which is what we feel these businesses do. In tough economic times, every bit of extra help is hugely valuable.”

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DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.