"committed to providing the highest quality customer service"

Internet Marketing company in Lincoln with Investors in People status

Wednesday, 15 February 2012

OFCOM announces proposals to make switching telecoms providers easier

The UK communications regulator OFCOM has announced a set of proposals aimed at making it easier for people to change their telephone landline and broadband providers. Under the heading “making it easier to change telecoms provider”, OFCOM also announced plans to protect telecoms consumers from being “switched” without their knowledge or consent.

OFCOM explained that the reason behind their proposals is that it is important to make sure that consumers have a choice of telecoms providers, and that more importantly, they feel that they are able to easily make their choice. Although telecoms users should be able to switch telecoms providers easily to ensure that have a telephone or broadband provider that best suits their needs, research has shown that consumers face such a large number of problems whilst switching that it puts people off trying to do so. In fact, OFCOM’s research shows that 23% of people who switched telecoms bundles in the last year found the experience difficult, compared to just 4% who switched car insurance or gas suppliers. Meanwhile, research carried out by the watchdog in September 2010 showed that 45% of people thought that switching would be too much hassle.

Examples of the problems often encountered by telecoms customers choosing to switch their suppliers included around 130,000 households in 12 months having the wrong telephone line taken over during the switching process or when moving house, and that when switching broadband around 1/5 consumers lost their service altogether for about a week. Regarding the other problem of having their landline or broadband switched without their consent (known as “slammed), an estimated 520,000 households had this problem over the last year.

OFCOM has therefore proposed some changes which it says would help consumers with the process of changing telecoms providers. Their preferred solution to the problems consumers face is that the new provider would be in charge of managing the switching process. This would mean they would be in charge of transferring the services from the old provider to themselves. However, to guard against the problem of “slamming”, the process would also be checked and verified by an independent third party. This is similar to the method used in the USA and Ireland.

OFCOM’s proposals also aim to simplify the whole process of switching so that it is less confusing and easier for customers, make sure that all telecoms providers are able to compete so that consumers get a real choice with good value for money, make sure that technical problems do not happen, and ensure that customers have accurate information.

Commenting on the proposals, OFCOM CEO Ed Richards said: “Smooth switching processes are essential to ensure that consumers can change providers with confidence. Many people think that the current systems are too difficult and unreliable which is why we have made it one of our priorities to tackle this problem ... it is also essential that people are able to switch easily to exercise their choice. Today’s proposals are designed to make the process easier, more reliable and safe from slamming. We believe that the proposals would improve consumers’ experience of switching and ensure that they continue to benefit from competition.”

To ensure that people do have a choice and access to competiton, OFCOM has accredited a number of online price comparison calculators by independently auditing them and awarding their website the OFCOM price accreditation scheme logo if it passes their tests. They only receive this award if the information they provide is considered to be accessible, transparent, comprehensive, accurate and up to date. Sites that have received the award are Homephone Choices for landline services, SimplifyDigital and Cable.co.uk for landline and broadband services, and Broadband Choices and Broadband.co.uk for just broadband services.

DBS Chess has always believed in making it easy for customers to switch if they wish to, which is why you only have to give us 30 days written notice if you would like to cancel your 0800, 0845, local or 0203 numbers. Customers should have the freedom to choose which provider and service they have, and not be tied in to long contracts which they don’t want or need when circumstances change.

No comments:

Post a comment

DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk

Hi.

Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.