DBS Chess Call Answering Service

As well as providing 0800, 0845, 0844, local numbers and international virtual and toll free numbers, DBS Chess Telecoms also provides a handy call answering service. Also known as Virtual Reception, we answer your calls for you in your business name from our UK offices between 9am and 5.30pm, Monday – Friday. A whisper before the call lets us know who the customer is calling, so that we always answer as a member of your staff. Our trained and experienced receptionists then answer your calls quickly and professionally, taking accurate, detailed messages which they then send to you immediately via email.

Customers use this service for a number of reasons. They may be on the road a lot, and need someone to answer calls when they’re not around without having to take on a full time member of staff. They might sometimes have busy periods and not have enough staff to answer the phone, so need help with overflow. They might never be in the office, and so want someone to answer all their calls. Or they might just be on holiday! It is a very flexible service. Whatever the reason, the outcome is that you don’t miss any calls and therefore don’t lose business.

Call Whisper – 30 day free trial available on all numbers

Many people don’t realise the huge benefits of having a call whisper feature on their non-geographic or virtual numbers until they have actually tried it. That is why DBS Chess offer a free 30 day trial on call whisper to customers.

If you have an 0800, 0844, 0845 or local phone number pointing to your mobile phone or landline, chances are it is for business purposes, whereas your mobile or landline number is probably for personal use. However, when your phone rings, you don’t know if it is going to be a call to your business number or a call to your personal number. Therefore, you don’t know how to answer the phone.

If you have more than one business, and have numbers for those businesses pointing to your phone, then again you won’t know what business the person calling is expecting to be at the end of the phone, and so won’t know how to answer the call.

A call whisper solves all of these problems – a short recorded message plays you a message of your choice with each call, so you know exactly what number people are calling in on.