As well as providing 0800, 0845, 0844, local numbers and international virtual and toll free numbers, DBS Chess Telecoms also provides a handy call answering service. Also known as Virtual Reception, we answer your calls for you in your business name from our UK offices between 9am and 5.30pm, Monday – Friday. A whisper before the call lets us know who the customer is calling, so that we always answer as a member of your staff. Our trained and experienced receptionists then answer your calls quickly and professionally, taking accurate, detailed messages which they then send to you immediately via email.
Customers use this service for a number of reasons. They may be on the road a lot, and need someone to answer calls when they’re not around without having to take on a full time member of staff. They might sometimes have busy periods and not have enough staff to answer the phone, so need help with overflow. They might never be in the office, and so want someone to answer all their calls. Or they might just be on holiday! It is a very flexible service. Whatever the reason, the outcome is that you don’t miss any calls and therefore don’t lose business.
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