"committed to providing the highest quality customer service"

Internet Marketing company in Lincoln with Investors in People status

Friday, 8 June 2012

Provide better customer service with call queuing

Any business, but particularly small businesses, cannot afford to be losing customers or potential customers at the moment. But if someone goes to call you, and they get the engaged tone, or even worse keep getting the engaged tone, they are likely to go somewhere else. You might only get one chance, and if you’re phone is engaged you might lose a potentially large order. Having more calls than you can handle might sound great, but in reality it doesn’t look good and gives poor customer service. 

Call Queuing is an extra feature which provides an easy solution to this. It will “stack” up to 50 calls that are trying to get through to you, play the callers music and hold them in a queue, telling them what position they are in the queue and playing them comfort messages. The comfort messages can say exactly what you would like them to say. As soon as a phone becomes free, the call is put through. 

The extra feature is available on all of our 0800, 0844, 0845 and local phone numbers, and costs just £5 + VAT to set up, and a monthly rental of £5 + VAT.

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DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.