Friday, 8 June 2012
Any business, but particularly small businesses, cannot afford to be losing customers or potential customers at the moment. But if someone goes to call you, and they get the engaged tone, or even worse keep getting the engaged tone, they are likely to go somewhere else. You might only get one chance, and if you’re phone is engaged you might lose a potentially large order. Having more calls than you can handle might sound great, but in reality it doesn’t look good and gives poor customer service.
Call Queuing is an extra feature which provides an easy solution to this. It will “stack” up to 50 calls that are trying to get through to you, play the callers music and hold them in a queue, telling them what position they are in the queue and playing them comfort messages. The comfort messages can say exactly what you would like them to say. As soon as a phone becomes free, the call is put through.
The extra feature is available on all of our 0800, 0844, 0845 and local phone numbers, and costs just £5 + VAT to set up, and a monthly rental of £5 + VAT.