Your calls can follow you without you having to do anything

This week we are profiling our “Time of Day Routing” feature. This, like most of our features, does what it says on the tin. It allows you to set up your 0800, 0845, 0844 or local number so that they forward calls received on that number to different phones depending on what time of day it is.

So, for example, you can decide to have your calls routed through to the phone in your office between 9am and 5pm when you’re at your desk, and to your mobile phone or maybe your home phone when your office is closed. Or you may prefer to have calls put through to an out of hours voicemail instead.

All you have to do is supply us with your times and the numbers you want the calls routed to, and we programme your number so that your calls follow you according to the time of day.  The routing can be changed at any time if you change your opening times or are away on holiday, and it costs just £5 + VAT to set up, and £5 + VAT per month thereafter.

Monitor your calls carefully with Online Call Statistics

One of the extra features offered by DBS Chess Telecoms is Online Call Statistics. This feature is available for any 0800 number, 0845 number, 0844 number or local number that you have with us. 

It allows you to log in to your online account and see the phone numbers of people who have called you, what time they called you and how long the call lasted. It also allows you to see how quickly the call was answered, so if you’re a call centre or a business it means you check the efficiency of your call answering and whether you need to hire more staff. This also applies to companies with lots of branches, and franchisors. 

It also tells you details of calls you have missed so that you can get back to those people and not miss any potential customers.  You can check these stats every day, which is great for companies using different numbers for different adverts so that they can monitor the success of different adverts and keep track of the return on their investment. It costs a one off fee of £5 + VAT to set up, and £5 + VAT rental per month thereafter.