Make sure you customers get the greeting you want them to have

When your customers or potential customers call your business, unless you are answering the phone yourself then you have very little control over exactly what the customer hears. If one of your employees is feeling grumpy or tired, then the first words the customer hears might not be the cheerful, friendly, helpful greeting that you would like them to hear.

However, if you add the Greeting Message feature to whichever number you have with us – whether it’s an 0800 number, 0845 number, 0844 number or virtual number, then you know that the first words your customer hears when they call you will be the words of your choice, said in exactly the right tone.

The Greeting Message is added to your number, so that when someone calls your number, they hear a recording such as “Thank you for calling the XYZ Company, your call is important to us and will be answered shortly”. The message can say exactly what you would like it to say, and makes your business appear professional, friendly and efficient.

The call is then answered after the message has been played. For more information on the feature, watch the video or call us on 0800 046 1688.