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Friday, 9 August 2013

Make sure you customers get the greeting you want them to have

When your customers or potential customers call your business, unless you are answering the phone yourself then you have very little control over exactly what the customer hears. If one of your employees is feeling grumpy or tired, then the first words the customer hears might not be the cheerful, friendly, helpful greeting that you would like them to hear.

However, if you add the Greeting Message feature to whichever number you have with us – whether it’s an 0800 number, 0845 number, 0844 number or virtual number, then you know that the first words your customer hears when they call you will be the words of your choice, said in exactly the right tone.

The Greeting Message is added to your number, so that when someone calls your number, they hear a recording such as “Thank you for calling the XYZ Company, your call is important to us and will be answered shortly”. The message can say exactly what you would like it to say, and makes your business appear professional, friendly and efficient.

The call is then answered after the message has been played. For more information on the feature, watch the video or call us on 0800 046 1688.

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DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.