DOBNA is one of the Extra Features available on our 0800, 0845, 0844 and local numbers.
It stands for Divert Calls on Busy or No Answer.
It allows us to route calls through to alternative numbers if you are unable to answer calls.
All you do is supply us with a list of alternative numbers, and we take it from there.
So, if someone calls your 0800, 0845, virtual or 0844 number and you are on another call, then the call with be diverted to the next number on your plan, which might be a mobile, another colleagues phone, a home phone etc.
Or if you are out of the office, the call can be diverted to your mobile, so that you receive the call wherever you are.
The feature means that if you are away from the office, you can still take calls, which makes your customers feel valued as they know that you are always available to help them.
For more information, watch our video about this feature, visit our website, or call us on 0800 046 1688.