"committed to providing the highest quality customer service"

Internet Marketing company in Lincoln with Investors in People status

Friday, 1 March 2013

Why use fax to email?

FaxWe offer fax to email numbers as all of our different numbers – including 0800 numbers, 0845 numbers, 0844 numbers and virtual local numbers.

They have to be a different number from your telephone number if you already have one of the above, but we believe if you use a fax machine, there are huge benefits to having a fax to email number.

Firstly, it means you can get rid of your fax machine. You don’t have to leave it switched on 24 hours a day 7 days a week so as not to miss a fax. This saves quite a lot of electricity.

However, it means you can still receive faxes, so if customers wish to send you a fax you are able to give them a fax number.

It also saves paper, as the fax is sent straight to your email inbox, so you only print it if you want or need to.

With the fax in your email inbox, it helps to create a more efficient filing system.

Finally, if you already have an 0800, 0845, 0844 or virtual number, it means that your fax number will match your telephone number, so you don’t end up with a non-geographic phone number, but then a fax number revealing you are in Essex.

Friday, 1 February 2013

Why small businesses should consider 0844 numbers

0844 number callMany businesses choose to have an 0800 number because they are free for their customers to phone from a landline. The business, rather than the customer, pays to receive the call, which is a fantastic marketing tool if the business can afford to do it. However, not all small businesses or start up businesses can afford to pay the cost of receiving their telephone calls.

That is why 0844 is a great alternative. Your customers only pay 5p per minute to make the call to you from a landline, so not a premium rate, and you then receive 2p per minute of that charge as a rebate. This is a fantastic option for SMEs as it means they don’t have to pay for their calls, but instead get some money back which helps provide a top up to their income, especially if they receive lots of calls.

0844 still has the other benefits that 0800 numbers give small businesses. It is a non-geographic number and so makes the business appear to be a national company rather than a small local company operating only in one area and only providing services to that area. You can also add all the extra features to 0844 that you can to 0800, including call whisper, the “press 1 for sales” service, and call queuing. For small businesses and start up businesses, 0844 is worth considering.

Friday, 18 January 2013

0845 numbers: the perfect phone number compromise

DBS NumbersQuite often when businesses are deciding which phone number to have for their company, they are stuck choosing between two extremes.

The first option is freephone 0800 numbers, which means the company would foot the bill for the calls received so that the customer, if phoning from a landline, doesn’t have to pay for the call.

The second option is charging the customer a higher rate to phone in, with some of the money from the call going to the company, a helpful top up to a company’s income in a tough economic climate.

However, there is a middle route, which is sometimes forgotten about or overlooked: an 0845 number.

Like the other options, 0845 is a non-geographic number, which means the 08 code doesn’t indicate your geographical location. This therefore gives your company the appearance of a national company, rather than a company that only does business in a specific local geographical location.

Unlike 0800 numbers, you don’t have to pay to receive the call, and unlike premium rate numbers, your customers don’t pay a huge amount to make the call. 0845 numbers are known as lo-call or low-call numbers, meaning the cost to call them from a landline is low, the same price as a local call. Therefore, your customers don’t have to pay much to make the call if using a landline, and you don’t have to pay anything to receive the call. A perfect compromise!

Wednesday, 12 December 2012

Deciding which phone to point your number at

 Mobile phoneHere at DBS Chess Telecoms we offer 0800 numbers, 0845 numbers, 0844 numbers, London phone numbers, International Toll Free numbers and local numbers for 479 different UK towns and cities.

Once you have chosen which type of number is best for you, you then have to choose whether you would like any additional features, and where you would like your new number pointed.

All of these numbers have to be pointed (or routed) to an existing phone number. You have to choose whether you want it pointed to an existing landline number or an existing mobile number.

If your business will be based in an office or in a building such as a house then you probably want your number pointed to a landline number.

However, if your business doesn’t have any fixed premises, and you are usually on the road rather than in an office, then you probably want to point the number to a mobile.

Either way, people calling you will only see the number we provide you with, and not the landline or mobile number that it is pointed to.

Our charges are different for numbers pointed to mobiles from what they are to numbers pointing to landlines, so check this out before purchasing.

Friday, 9 November 2012

The benefits of virtual London numbers

Virtual London phone numbers are our most popular type of virtual phone numbers. There are many reasons for this. The obvious one of course is that London is our capital city, where approximately 1/8 of the UK population live, so out of the 479 different area codes that we offer, you would expect London to be the most popular. But, it also begs the question, why virtual London numbers?
Well, the cost of living and having a business in London is huge. Rent for residential property and rent for commercial property is enormous. Transport costs, living costs are all massive. And yet, being a London business carries a huge amount of prestige. If people see that you are a London business, they think you’ve made it.
Having a virtual London number therefore makes you appear to be a London company, giving you the prestige of appearing to be a London company, but without London costs. Instead you can base your business just outside the M25, or if you don’t need premises, point your 020 number to a mobile phone.
Follow these links to read the details about our London numbers to landline and London numbers to mobile.

Friday, 26 October 2012

About our 0844 numbers

In the last of our posts about our main categories of numbers, we’re going to be looking at our 0844 numbers. 0844 numbers are non-geographic numbers, meaning 0844 does not indicate any specific geographic location in the UK. They therefore give you a national presence.

If you have one of our 0844 numbers pointed to a UK landline, you will receive 2p per minute on every call you receive, and are not charged to receive the call. If you have one of our 0844 numbers pointed to a mobile then you are charged 8p + VAT per minute to receive the call, which increases to 27p if you are on the 3 Mobile Network.


Your customers calling your 0844 number from a landline, whether it is pointing to a landline or a mobile, pay 5p per minute to make the call. However, this varies according to their provider if they call you from a mobile phone. Whether your 0844 number is pointing to a landline or mobile, you pay an initial £5 + VAT set up, and then rental of £5 + VAT per month.


As with all of our numbers you only need to give 30 days’ written notice to cancel your number. You receive a fully itemised monthly bill, and if you order from us anytime between 9am and 5pm Monday – Friday we will aim to have your number connected within minutes.

Friday, 12 October 2012

About our local numbers

Number three in our series of posts about our range of numbers is local numbers, also known as virtual numbers and ghost numbers. These are numbers which can be pointed at your existing landline or mobile phone, and that give you an area code for an area that you want to appear local for. For example, if you are based in London but want to also have a Birmingham phone number to appeal to customers in the midlands, then you get one of these pointed to your phone and you have a Birmingham number as well as your London number. They’re also great for companies wanting to appear to be based in London, but cannot afford London prices so base themselves outside.

Local numbers are ideal for companies that have one central head office but want to appeal to lots of different areas, or for companies that operate using mobile phones as they are mainly on the road but want to appeal to have local premises. Often calling a mobile will put potential customers off, so this is a good way to avoid that.We have a wide range of local numbers for 479 different UK area codes. 

DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk

Hi.

Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.