DBS 0800 Numbers – FAQs

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DBS is a Lincolnshire based telecoms company that provides UK 0800 numbers to new and existing customers. They have been established for 25 years and are an Investors in People Company. They are also a member of the Lincolnshire Chamber of Commerce, and so are a reliable, long established company and an authority on freephone numbers. “There is quite a bit of confusion out there about what freephone 0800 numbers are and what they do” says David Clarke, Director of DBS. “So hopefully these answers to some commonly asked questions will help to set the record straight.” What is a 0800 number? A 0800 number is a freephone number if your customers are calling it from the UK and on a landline.  So who pays to receive the call? The recipient pays to receive the call. If your 0800 number is pointed to a landline then you pay 4p + VAT per minute to receive the call. This is more expensive if your 0800 number is pointed to a mobile – 8p + VAT per minute, 27p + VAT per minute if you are with 3 Mobile. The good news is that we use per second billing, so we don’t round up to the nearest minute. Therefore you only pay for exactly what you use.  Are there any other charges? You pay £5 + VAT for the initial set up to a landline, £9.99 + VAT initial set up to a mobile, and then £5 + VAT per month rental. We also offer discounts on multiple numbers, so if you want more than one number give us a call to see what deals we can offer you.  Why should I pay for the calls? What’s in it for me? Research shows that 80% of customers are more likely to ring a freephone number purely because they do not have to pay to make the call. Therefore having a 0800 number will generate more calls for your business.  If we sign up with you, are we tied into any sort of long term contract? No, we don’t believe in forcing our customers into having something they don’t want. You can therefore cancel at any time, all we ask for is 30 days written notice.  Are you a reputable company? Yes. We have been established since 1986 and so have a wealth of experience. We are also members of the Lincolnshire Chamber of Commerce and are an Investors in People Company.  How do 0800 numbers work? Do we have to have lots of new equipment installed? No, there is no additional equipment needed – the 0800 number is simply “pointed” at your existing number, whether that is a landline or a mobile.  Can I change the phone number that the 0800 number is pointed to? Yes you can, and we will do this without charge. How soon can you connect the number? If you order online between Monday – Friday 9am – 5pm then we should be able to set the number up for you within 1 hour.  Do you offer memorable 0800 numbers? Yes. Please see the memorable numbers section of our website for more details on this. Can the 0800 number be forwarded to Skype or VOIP? Yes it can, and this will work the same as it being pointed to a landline number? Do you offer Fax to Email? Yes. The number has to be different from the 0800 phone number that you use for normal phone calls. It sends your faxes straight to your email inbox as a PDF saving costs on printer, ink, toner and electricity. The charges are the same as a 0800 to landline number.

The DBS Fax to Email Service Is The Green, Eco Friendly Friendly Alternative

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How “green” and "eco friendly" a UK based company is has become an  increasingly important factor in today’s world.

When considering whether or not to use a company, their green credentials often rank highly on the checklist.

Not being "green" can leave you wide open to  negative publicity from rivals and environmental campaigners. In fact most business schools now include modules in environmental issues as part of their study courses, reflecting its importance in today’s workplace.


DBS Telecoms is very proud of it's green eco friendly fax to mail service which works with any of our numbers including our 0800 numbers range.


We have written a DBS Telecoms press release on this hot topic which can be found by clicking here

Where do I choose to buy an 0845 number from?

This is a question that we hear at dbs telecoms a lot.

The obvious place to buy 0845 numbers from is us but, in fairness, our telecoms department have put their heads together to produce an impartial view that includes what to look for and what to avoid when you are in the 0845 number marketplace.

You can find a specially prepared dbs press release entitled:
0845 Numbers - How Do I Choose Where To Buy One From?
 by clicking here

Use A DBS 0800 Number And Never Miss A Call Again

DBS Telecoms has announced a new feature for 0800 numbers which diverts calls to a chain of up to five different phones or voicemails which means that UK firms need never worry about missing another phone call again.

David Clarke, a director of DBS Telecoms and an 0800 numbers specialist explained that “this feature means that your business never need miss another phone call. It’s as simple as that.”

Read the entire DBS press release by clicking here.

How To Buy 0845 Numbers Online

Buying a 0845 number online is the quickest and easiest way of making a purchase, but do your homework first warns 0845 numbers expert David Clarke. 

“With more and more businesses adapting to providing an online service, it is easier than ever to buy a 0845 number online. But first of all do your research; know what you are buying into and that it is with a legitimate company”, warns 0845 numbers expert and Director of telecoms company DBS, David Clarke.  

Some sites offer packages and special deals whereas others can charge extortionate prices so make sure you weigh up your options before going ahead with a decision as you could be tied into a contract for a fixed term. As a benchmark, DBS offer 0845 numbers to landlines for £5 + VAT one off set up fee, and then £5 + VAT per month. Its free for the owner of the number to receive the call, and the customer pays between 3-5p per minute to make the call from a landline. There is no long term contract and only 30 days written notice is needed to cancel. 

A 0845 number reseller usually offers four options of service with your number: 

• Your number can be pointed to a landline, meaning that you still continue to receive calls to your landline phone as normal, but customers dial a 0845 number rather than your previous geographical number.  

• Your number can be pointed to a mobile number, so if you’re constantly on the road you can receive phone calls on your mobile as normal, but customers only pay the low call cost of 3-5p per minute from a landline and do not realise that they are calling a mobile, making the service seem more professional.

• Your number can be pointed to a fax number, converting faxes into emails, eliminating the need for a fax machine and saving on toner, paper and electricity costs as well as allowing you to archive faxes on your pc.

• A memorable number, useful for ad campaigns on radio and television for example.

There are also many other added features you can have to enhance your current phone number. Depending on your business, how you want to appear or your budget, consider which options suit you best. Not all online number companies offer the examples provided above so email or call the number provider to establish exactly what they are offering. 

There are many fraudsters online so make sure the 0845 number service company you eventually choose is a trusted one. Always double check their track record and don’t hesitate to contact their previous or current clients to get an idea of their level of service. DBS for example have 20 years experience, have been awarded Investor in People status and are members of the Lincolnshire Chamber of Commerce and Industry. 

For businesses, having a 0845 number has proved beneficial, especially with the extra features you can have to increase your level of service. However, with online today, always remember to do your research to avoid any con artists out there.