Following our previous post about extra features, we decided to look at some in a little more depth. The IVR or “Press 1 For Sales” feature is the feature where you phone a company and get told to press 1 for sales, press 2 for accounts, press 3 for customer service etc.
This is a fantastic feature if used properly. If you’re a small company, for example a one man band or only have a few staff, it makes you sound bigger than you actually are. This is because you can point each option to go to the same phone if you wish. So, sales, accounts and customer service could all be the same person, but it sounds more impressive to the potential customer when they’re being put through to departments.
If you’re a large company, it helps to channel the customer through to the right team to save time for both you and the customer. The trick is to not have lots of options and sub options otherwise you can confuse, anger and frustrate your customers. Keep it simple and keep it helpful.
DBS Chess offer the feature for a £25 + VAT set up fee, and then £10 + VAT monthly rental. The service is available for all of DBS Chess’s numbers, including 0800 numbers, 0845 numbers, 0844 numbers, local numbers and London numbers such as virtual 0203 numbers.
This is a fantastic feature if used properly. If you’re a small company, for example a one man band or only have a few staff, it makes you sound bigger than you actually are. This is because you can point each option to go to the same phone if you wish. So, sales, accounts and customer service could all be the same person, but it sounds more impressive to the potential customer when they’re being put through to departments.
If you’re a large company, it helps to channel the customer through to the right team to save time for both you and the customer. The trick is to not have lots of options and sub options otherwise you can confuse, anger and frustrate your customers. Keep it simple and keep it helpful.
DBS Chess offer the feature for a £25 + VAT set up fee, and then £10 + VAT monthly rental. The service is available for all of DBS Chess’s numbers, including 0800 numbers, 0845 numbers, 0844 numbers, local numbers and London numbers such as virtual 0203 numbers.
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