How to use fax to email

Fax to email is an incredibly easy to use feature that will save your business time, money, ink, paper and electricity. Quite simply, when somebody sends you a fax, instead of it being sent to your fax machine, it is converted to a PDF and sent straight to your email inbox.
 
This means that you don’t have to leave your fax machine switched on continuously, day and night, throughout the year. With a normal fax machine, if someone tries to send you a fax when the machine is switched off, you won’t receive it, so it has to be left on just in case. With fax to email, as with any other email, it will be there in your email inbox when you switch your computer or mobile device on.
 
This also means that you can delete faxes that are not needed, having read them on your screen, store ones that you do need in your computer files with other documentation, and only print faxes that you actually need printed. It also means you don’t have to keep checking the fax machine, and helps the environment.
 
Fax to email is available as an 0800, 0844, 0845 or virtual local number, but has to be a separate number from the number you use for voice calls.

What is DOBNA?

Good question! DOBNA stands for Divert calls on Busy or No Answer and effectively means that when you’re unable to answer your office phone, you can still answer your calls. It is one of the ten extra features that we offer to enhance our non-geographic and virtual local numbers.

The way that it works is that you give DBS Chess a list of alternate contact numbers which they program in to your 0800, 0845, 0844 or virtual local number. Then, when a customer calls you and you are not in the office, the call will be routed through to your alternative numbers, whether that is your mobile, home number, another business colleague – whatever you choose. All you have to do is provide us with your alternative contact details and we do the rest.

It is a simple and effective way to make sure that your customers feel that there is always someone there they can talk to, and not just a continuous ringing. It costs just £5 + VAT to set up, and then £5 + VAT per month rental.