"committed to providing the highest quality customer service"

Internet Marketing company in Lincoln with Investors in People status

Monday, 16 May 2011

0844 – FAQs


David Clarke, Director of DBS, answers some frequently asked questions about the 0844 number.

Lincolnshire, UK: “0844 numbers are just one of the non-geographic numbers that we offer here at DBS” says its Director, David Clarke, “but it isn’t as well known as the freephone 0800 number. We’ve therefore compiled a list of our most frequently asked questions and attempted to answer them!”

Who pays for the call to an 0844 number?

With an 0844 number, the person ringing the number pays a flat rate of 5p + VAT per minute for the call, regardless of whether the number is routed to a mobile or to a landline. If the 0844 number is routed to a landline then the recipient doesn’t pay anything to receive the call, and instead receives a rebate of 1p per minute on all calls to a landline. However, this is not the case if the 0844 number is routed to a mobile, as recipients pay 8p + VAT per minute to receive the call, which increases to 27p + VAT if you are on the 3 Mobile Network.

Are there any other charges?

For an 0844 number that is pointed to a landline or a mobile, there is a one off payment of £5 + VAT to set up the number, followed by £5 + VAT monthly rental.

If we sign up with you, are we tied into any sort of long term contract?

No, you only need to give 30 days written notice to cancel your contract with us, and there are no cancellation charges.

Are you a reputable company?

Yes! DBS has been established for 25 years and are an “Investors in People” company. We are also members of the Lincolnshire Chamber of Commerce. 

How do 0844 numbers work? Do we have to have lots of new equipment installed?

An 0844 number is “pointed” at your landline

Can I change the phone number that the 0844 number is pointed to?

Yes, and DBS do not charge for this service.

How soon can you connect the number?

Our offices are open between 9am and 5pm Monday – Friday, so as long as you phone before 4pm during the week then we should be able to set your number up for you within an hour.

Do you offer memorable 0844 numbers?

Yes. Please check our website to see our range. These are only really beneficial if you are using TV or radio for your advertising campaigns. If it is for Yellow Pages, newspaper or directories ads then we recommend using an ordinary 0844 number. Our memorable numbers are £75 + VAT set up, and then £5 + VAT per month rental after that.

Can the 0844 number be forwarded to Skype or VOIP?

Yes, this works the same as if the number was routed to a landline.

Do you round up your call charges?

No, we use per second billing so that you only pay for what you use, and provide fully itemised billing.

Do you offer discounts on multiple numbers?

Yes – call us for further details.

Do you offer fax to email?

Yes. Your fax to email number will be a separate number from your 0844 phone number, and allows people to send you a fax which will be converted to a PDF document and sent directly to your email inbox, thus saving you on electricity, paper, toner and ink. It is an environmentally friendly alternative to having a fax machine.

No comments:

Post a comment

DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk

Hi.

Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.