Tuesday, 17 May 2011
DBS in Lincolnshire is a leading provider of non-geographic numbers, and its Director is David Clarke, who has drawn up answers to some frequently asked questions.
“We understand that people may have a lot of questions about 0845 numbers” says DBS Director David Clarke, “so we have compiled a list of some of the questions that we are most commonly asked, but if you still have unanswered questions then don’t be afraid to give us a call”.
What is an 0845 number?
An 0845 number is a non-geographic number (NGN) which can be pointed to any existing landline or mobile phone number. People pay a low call rate to call an 0845 number from a landline. Costs range from between 3-5p per minute depending on the service provider. Charges vary by carrier when calls to an 0845 number are made from a mobile phone. With an 0845 number that is pointed to a landline it is free for the owner of the number to receive calls, but it costs them 8p per minute to receive the call on a mobile phone. This increases to 27p per minute if you use the 3 Mobile Network.
What are the charges?
With an 0845 number that is pointed to a landline you pay a one off set up fee of £5 + VAT if it is pointed at a landline, and £9.99 + VAT if it is pointed to a mobile. Thereafter, you pay a monthly rental fee of £5 + VAT regardless of whether it is pointed to a landline or mobile.
Is there any sort of long term contract?
No, there is no long term contract, all we require is 30 days written notice that you wish to cancel your number.
Can I change the number that my 0845 number is pointed to?
Yes you can, and we don’t charge for carrying out this service.
Can the number be pointed to Skype or VOIP?
Yes, this will work the same as if you were routing it to a landline.
If I request a number now, how soon will you be able to connect it?
If you call between 9am and 5pm between Monday and Friday then we should normally be able to connect your number within one working hour.
Do you offer memorable 0845 numbers?
Yes. Please see our website for our current range.
What about billing?
We provide fully itemised billing, and use per second billing so that you only pay for exactly what you use.
Do you offer any discounts on multiple number purchases?
Yes we do – call us on 0800 046 1688 to find out more.
Do you offer the fax-to-email service?
Yes, we offer 0845 fax-to-email numbers. You have to order a separate number from your 0845 phone number. This converts faxes to PDFs and sends them directly to your email inbox, thus saving on paper, ink, toner, electricity and time. This costs £5 + VAT set up and £5 + VAT per month rental. You don’t pay anything to receive the faxes.
Do you sell any extra features for the numbers?
Yes, we have 11 different extra features, including Call Whisper, IVR (Press 1 for sales etc), Voicemail, Online Call Statistics and inbound and outbound call recording. A full list with details and prices is available on our website.
Can you tell us a bit about your company?
Yes, we are based in Lincolnshire and have been established since 1986. We are an “Investors in People” company, and are members of the Lincolnshire Chamber of Commerce.