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Friday, 20 May 2011

DBS offer 30 day free trial on call whisper service

Leading telecoms company DBS offer a range of optional features to enhance their 0800, 0845, 0844 and virtual local numbers. One of these is a call whisper service, for which they have launched a free 30 day trial period offer.
“We have a wide range of optional features to accompany our 0800, 0845, 0844 and virtual local numbers, which many people don’t really appreciate the benefits of until they’ve actually tried them” says David Clarke, Director of DBS Telecoms in Lincolnshire. “That is why we’ve launched an offer of a free 30 day trial on our call whisper service. People can cancel the service at the end of it if they choose to, but we’ve found that most of our customers find it to be an incredibly useful service and don’t want to cancel it”. So, what is it and how does it work?

It is mainly of benefit if:
  • you have more than one company but have all of the telephone numbers for that company pointed at one phone.
  • you have a number for your business pointed at a phone that you also use for personal calls.
  • you have one company but different numbers depending on location which all point to the same phone.

If you have more than one company and therefore a variety of different 0800, 0844 or 0845 numbers, but they are all routed to the same landline or mobile, then you won’t actually know when the phone rings who the person calling wants to speak to, and therefore you won’t know how to answer the phone. If you had three different companies for example and didn’t have the call whisper, then your options would be either to answer the phone without saying a company name, and hope that the caller made it clear very early in the conversation which company they were calling, or to have three phones, one for each different company, which is hardly an ideal solution!

Likewise, if you use an 0800, 0845 or 0844 number for your business but have it pointed to your normal landline or mobile then you won’t know if the phone call you are receiving is business or personal. If personal you are most likely to just say “hello”, but that is far from ideal if the person on the end of the phone is your most important client.

Finally, if you are a company that operates in more than one area but doesn’t have premises in all of those areas, then you may have a series of virtual local numbers or “ghost numbers”, to give the impression of being a local business. These might all be pointed at the same landline or mobile. If someone was to call you, you wouldn’t know which location the caller was phoning from, and if they started to ask you something specifically location based, such as “where are you in location to us”, or “how long would it take for you to get to us”, then it could be incredibly awkward.

The DBS call whisper is an effective solution to all of these problems. The call whisper works so that every number that you have with DBS that is pointed to your phone can have a short recorded message (or “call whisper”) attached to it if you so wish. So, if you have a business called ABC Dog Grooming, and the 0800, 0845 or 0844 number for it points to your personal mobile phone, then you can have a recording attached to the number for ABC Dog Grooming so that when you get a call on your 0800, 0845 or 0844 number, as opposed to the actual mobile number, then you will hear “Call for ABC Dog Grooming” whispered in your ear, thus alerting you as to how to answer the call. If you don’t hear a whisper, then the caller is phoning your original number.

Only the recipient of the call hears the call whisper – the person dialling the number just carries on hearing the ring tone. The call whisper can be recorded to say whatever you want it to say, for example, your business name, or simply “0800 number”.

The trial is being offered to new clients as they purchase 0800, 0845, 0844 and virtual local numbers from DBS, but is also available to existing clients, who are welcome to contact DBS and request the free 30 day trial. After the free trial the service costs £5 rental + VAT per month.

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DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.