"committed to providing the highest quality customer service"

Internet Marketing company in Lincoln with Investors in People status

Friday, 26 July 2013

How to keep on top of your business with online call statistics

One of the handy extra features available for our range of 0800, 0845, 0844 and local phone numbers is Online Call Statistics.

This feature allows you to go online and look easily look up statistics for all of the 0800, 0845, 0844 and local numbers that you have with us.

You can use this feature to see lists of phone numbers that have called you, the time that they called you, how long the call was, how quickly the call was answered, if you missed any calls and if so how many, and more.

This feature is ideal for knowing if you have enough staff in place to answer calls, by seeing how long it takes you to answer calls and how many you are missing.

If you are based in different offices, have multi-branch companies or different franchises, then it is a great way to make sure that other people in your company are providing a high level of customer service.

Also, if you have multiple numbers, it is a great way to keep a close eye on which numbers are working for you and which aren’t. For example, if you use one 0800 number in one magazine advert, and a different one in a newspaper advert, and one number receives 100 calls and the other only 2, you know that one advert is worth continuing and the other one isn’t.

Click here to read more about our Online Call Statistics feature and our other great extra features.

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DBS Chess, Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP Tel: 0800 046 1688 Email: info@dbs-uk.co.uk


Welcome to DBS Telecoms.

We provide 0800, 0844 and 0845 numbers along with virtual local numbers for 500 UK towns and cities including London.

We were established 1986 and are an investors in people company and a member of the chamber of commerce.

A lot of people get confused about what type of number to buy so don't worry – we're here to help.

You can get information and costs by clicking on any of the pages in this menu

We'll gladly answer any questions you have Monday to Friday between 9 and 5.30pm.

Please use the number at the top of the screen or chat to us free online by clicking on the box just here.

There is no long term contract – only 30 days notice is required if you decide it's not for you.

If you order an 0800, 0844 or 0845 number between 9am and 5pm Monday to Friday we will connect it within minutes and call you to test the number.

Our numbers can be pointed to a landline or a mobile phone.

We have a selection of memorable numbers and also an environmentally friendly fax to email service where faxes are sent to your pc as emails.

Don't forget to look at the extra features section in the left hand menu (points down to the right) and also our call answering service.